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Terms of Services

Terms and Conditions

 

FixJoomla agrees to provide services for creating websites on CMS Joomla, installing or updating extensions, conducting work on SEO optimization, optimizing download speed or site security on behalf of the Customer in accordance with the Services selected in the "SERVICES" section.

FixJoomla agrees to provide Services to the Customer either within the time specified in the description of the service package, for example, in case of developing a website (see the package “NEW JOOMLA SITE”), or monthly in exchange for a fee in accordance with the cost of the subscription plan (see “ SUBSCRIPTION PLANS ").

 

Term of agreement

This Agreement shall enter into force and becomes fully accepted by the Customer when the Customer (or representative on behalf of the Customer) agrees to the terms of service and pays for the cost of the package or subscription plan. By providing payment information, the Customer "agrees" with the Terms Services. The term of this Agreement begins on the payment date and continues until the expiration of the specified period or from month to month until one of the parties terminates this Agreement, as indicated below.

 

Termination of the Agreement

The agreement between FixJoomla and the Customer signed for a fixed period of time (the deadline for the execution of the Service).

For monthly agreements in accordance with subscription plans, the agreement and the monthly fee last up to 30 days after one of the parties provides the other with a notice of intent to terminate the agreement. The Customer should send the notice of termination only in writing to FixJoomla by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Service Payment Agreement

Taking into account all the Services that must be performed by FixJoomla, the Customer agrees to pay for FixJoomla services in advance. Regular monthly payments the Customer makes in advance.

Payment for the Services is made by transferring funds for a particular service package (in accordance with the indicated package price), or in the form of a monthly payment for one of the subscription plans through a payment system, which is an external service.

 

Service Descriptions

Full FixJoomla service descriptions provided for each package in the “SERVICES” section. Descriptions of services may vary depending on the development trends of CMS Joomla, as well as in accordance with the current marketing policy FixJoomla.

Changes to service descriptions do not affect the list and quality of services provided as part of already paid packages or subscription plans.

 

Service Timing Agreement

Estimated timelines for the performance of services recorded in the descriptions of the packages, but can be changed during discussion with the Customer. The deadlines for the performance of services are fixed after the full coordination of the list of work performed and is reflected in a letter sent to the Customer after payment.

 

Customer Warranty

FixJoomla guarantees a full (or partial by agreement with the customer) refund to the customer’s card within 14 days from the moment the customer contacted the support service with a reasoned request for a refund.

To make a request for a refund, you must submit an application to the technical support mail This email address is being protected from spambots. You need JavaScript enabled to view it.. The term for consideration of applications is 1-7 business days.

All refunds are made by transferring the amount of money to the VISA / MASTERCARD card specified by the client days after the request.

The warranty period is determined individually for each service package. You can check with the manager at checkout.

 

FixJoomla User Personal Data Protection

All personal data of FixJoomla users (with the exception of data provided at the time of payment, including card number and other data processed directly by the payment system) are stored in a secure database on the FixJoomla server and cannot be transferred to third parties, nor can they be used in any or for purposes other than those listed in the user agreement (see "Agreement on the Terms and conditions").

FixJoomla Refund Policy

Refund Policy and Customer Warranty

FixJoomla gives a guarantee of a refund for purchased services in the event of conditions that make it impossible to fulfill certain conditions listed in the description of services, namely:

  • In the event that FixJoomla developers cannot complete the order due to the presence (before the start of work) of the customer’s site of global changes in the structure of the CMS Joomla, which led to the complete incompatibility of the extensions and the inability to eliminate errors without completely redoing the site
  • In case the customer made the payment by mistake and having found this error, he contacted This email address is being protected from spambots. You need JavaScript enabled to view it. with a request to cancel the order
  • In case the FixJoomla developer did not complete in full or within the agreed time all the works that were determined during the order approval process

FixJoomla Payment Security

Fix Joomla Payment Security

Protection of personal data during the payment process

When you pay by credit card, payment processing (including entering the card number) takes place on a secure page that has passed international certification. This means that your confidential data (card details, registration data, etc.) do not go to our online store, their processing is completely protected and no one, including our FixJoomla website, can receive your personal and bank data. In the event of a refund, the funds will be returned to the same card with which payment was made.

Frequently asked Questions

Why CMS Joomla?

Our team has been developing and maintaining websites for many years. We have experience working with different content management systems. But as a result, we came to the unequivocal conclusion that Joomla is the most flexible, simple and intuitive system. It is developing rapidly and takes into account all new trends in the development of the web industry. You can read more about the benefits of Joomla in the article “15 key Advantages of Joomla CMS”

What information should I provide for the work of your developers?

In order for our developers to be able to perform work on one of the service packages, we need to have a Super User account (username and password). You can create it specifically for this case, and delete it after finishing work. In some cases, for example, for Joomla speed optimization, FTP access may be required.

How long will it take to create a new site?

On average, work on creating a new site on CMS Joomla will take from two to four weeks. Everything will depend primarily on how accurately and in detail the task is formulated and in what form and volume the basic content will be provided.

Do you install the latest versions of Joomla extensions?

In most cases, we install the latest versions of extensions. However, before doing the update, any extension must be checked for errors and compatible with other installed extensions and most importantly with the latest version of CMS Joomla. Thus, in the course of work on updating extensions, only those versions of extensions that will not create conflicts and have no vulnerabilities will be installed.

Will I get my own commercial license for the installed extension?

Due to the fact that licenses are purchased from developers on special conditions, we do not provide our customers with our own licenses. For this reason, you will not be able to automatically upgrade versions of extensions yourself.

What payments do you accept?

Payments for service packages accepted in US dollars. You can pay with a Visa or MasterCard card through an affiliate payment system. We do not collect credit card data at our place. For security purposes, all payment information is processed on the side of a certified payment system. After payment, you will receive a confirmation of payment and an invoice.

Where can I get a coupon code?

You can receive discount coupons by mail during FIXJOOMLA advertising campaigns. Coupons are provided to registered users of the site and can be used to reduce the cost of the order during the payment process.

Where can I read the terms of service?

Terms of service and rules for the use of personal information are published in the relevant sections of the site. Consent to the terms of service and the rules for the use of personal information is confirmed by the customer at the time of payment. For confirmation, you need to familiarize yourself with the documents by clicking on the appropriate links and mark your consent in the form of payment.

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